Information we collect

When you interact with quirovantelia.sbs or contact us, we may collect certain information that relates to you as an individual acting in a professional capacity. The type of information we collect depends on how you use the site and which details you choose to provide.

• Contact details, such as your name, work email address, phone number, job title, and organisation, when you submit a form, request a session, or otherwise choose to share this information with us. We generally expect these to be professional rather than private contact details, especially where you engage with us on behalf of an organisation.
• Context information you include in enquiry forms or correspondence, for example high level descriptions of your organisation, governance or policy constraints, and the South African property topics you wish to discuss. We ask you not to include confidential, sensitive, or unnecessary personal data about yourself or others in these descriptions.
• Technical and usage data when you visit quirovantelia.sbs, such as IP address, device and browser type, approximate location based on IP, pages viewed, time spent, and how you arrived at the site. This information is typically collected using cookies and similar tools and is used in aggregate to understand how our content is accessed and to maintain security.
• Communication records, including emails, form submissions, and notes from calls or sessions, to help us track enquiries, respond consistently, and maintain an internal record of our interactions. These records may be reviewed periodically for quality, governance, and risk management purposes, subject to applicable laws and retention limits.

How we use your information

We use the personal information you choose to share with us to respond to your enquiries, operate and improve quirovantelia.sbs, and support governance focused conversations about South African property topics. We do not sell your details, and we avoid using them in ways that feel unrelated to the reasons you contacted us in the first place.

• To respond to your enquiries, including arranging calls or sessions, sending follow up information, and maintaining a record of our interactions. This often involves using your contact details, context information, and communication history so we can address your questions in a structured and consistent way.
• To operate, maintain, and improve quirovantelia.sbs, including monitoring usage patterns, diagnosing technical issues, and adjusting content about South African property topics. We typically rely on aggregated or de identified analytics for this purpose, but some technical data may still qualify as personal information under certain laws.
• To support governance and risk management, for example by keeping records of who attended sessions, what topics were discussed at a high level, and which follow up actions were identified. These records help us demonstrate how we work, refine our methods, and respond to questions from your organisation or relevant authorities.
• To meet legal, regulatory, and administrative requirements, such as complying with data protection obligations, responding to lawful requests, managing opt out preferences, and maintaining appropriate business records. In some cases, this may involve retaining limited information about your interactions with us even after a specific engagement has ended.

Legal bases for processing

Data protection laws, including those in South Africa and other regions, require us to identify the lawful grounds on which we process personal information. The specific basis may differ depending on the context of your interaction with us and your location.

In many cases, we process your information because it is necessary for our legitimate interests in operating quirovantelia.sbs, responding to professional enquiries, and improving how we present information about South African property topics, provided those interests are not overridden by your rights and freedoms. Where we enter into or discuss a potential engagement with your organisation, we may process information as part of taking steps at your request in connection with that potential relationship. In limited situations, we may rely on your consent, for example for certain optional cookies where required by law, and you can withdraw such consent at any time without affecting prior processing. We may also process information where necessary to comply with legal obligations, such as record keeping or responding to lawful requests from authorities.

When we share information

We do not sell your personal information, and we try to keep sharing limited and proportionate to the purposes described in this notice. However, we may disclose information to certain third parties where necessary to operate quirovantelia.sbs, respond to your requests, or meet legal obligations.

• Service providers who support our operations, such as hosting providers, email and collaboration tools, website analytics services, and professional advisers. These providers are expected to process personal information only on our instructions, for the purposes described here, and to apply appropriate security measures. Some may be located outside South Africa, in which case we take steps intended to provide an adequate level of protection, subject to applicable law.
• Members of your own organisation, where you contact us in a professional capacity and where sharing is reasonably necessary to respond to your enquiry or coordinate a potential engagement. For example, we may copy relevant colleagues you identify, or include them in session notes, to support governance and oversight.
• Authorities, regulators, or other third parties when we believe disclosure is required or appropriate to comply with law, respond to lawful requests, protect our rights, or support investigations into suspected misuse or security incidents. We may also share information in connection with organisational changes, such as restructuring, provided appropriate safeguards are in place.

How we protect data

We take reasonable technical and organisational steps to help protect personal information processed through quirovantelia.sbs. These may include access controls, encryption in transit where appropriate, role based permissions, and retention practices designed to keep data only for as long as it is needed for the purposes described in this notice or to meet legal requirements. No system is completely secure, and we cannot promise absolute protection, but we review our safeguards periodically and adjust them when our risk assessment or regulatory expectations change.

Your data rights

Depending on where you are based and which laws apply, you may have certain rights in relation to your personal information. These rights are subject to conditions and exceptions, and in many cases they apply where we act as a controller of your data. We will respect applicable rights and respond to requests in line with legal requirements and our own governance processes.

• You may have the right to request access to the personal information we hold about you, including receiving a copy of that data, subject to certain limitations. This can help you understand what information we process and how it is used, particularly where you have interacted with us on behalf of an organisation.
• In some circumstances, you may have the right to ask us to correct inaccurate personal information, or to complete information you believe is incomplete. Keeping your details accurate helps us respond appropriately to your enquiries and maintain reliable internal records.
• Depending on applicable law, you may have the right to request deletion of certain personal information, or to ask us to restrict how we use it, for example where you believe it is no longer needed for the purposes described, or where you have objected to processing based on legitimate interests. These rights are not absolute and may be subject to legal or contractual retention requirements.
• Where we process personal information based on legitimate interests, you may have the right to object to that processing in certain situations, especially for direct marketing. We do not engage in aggressive marketing, but if you prefer not to receive occasional updates from us, you can let us know and we will respect your preference, subject to minimal communications that may be required for administrative or legal reasons.

Cookies and similar tools

We use cookies and similar technologies to keep the site functioning, remember certain choices, and understand how visitors use our pages in aggregate. Some cookies are necessary for core functions, while others, such as analytics or preference cookies, are optional. You can manage cookies through your browser settings, and more detail is available in our separate cookie policy, which explains categories, purposes, and controls.

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Contact

If you or your compliance team have questions about this notice, or how it applies to a specific interaction with quirovantelia.sbs, you can reach out using the contact details on our site. We will explain our current practices as clearly as we can, but we cannot provide legal advice, and you should consult your own advisers for interpretation under South African or other applicable laws.

Changes to this notice

We may update this privacy notice from time to time, for example when our services evolve, when we adjust our internal processes, or when data protection laws and guidance change. When we make significant changes, we will update the date at the top of this page and may highlight key updates on the site. We encourage you and your compliance colleagues to review this notice periodically to stay informed about how we handle personal information.